Water Damage Repair and Restoration

Often times after someone has experienced water damage in their home, they do not know what the next step is. An important part of knowing what to do next, is knowing what kind of water you are dealing with. Here are some helpful tips to look for when dealing with water damage in your home. The categories of water damage are defined by the Institute of International Cleaning and Restoration Certification (IICRC).



Category 1 (White Water) is caused by water that does not contain contaminates that pose a threat to your health, or clean water. It can come from things like a malfunctioning appliance, supply lines, and rainwater. Although category 1 home floods are safe to clean up yourself, it is important to know that clean water can quickly turn into category 2 water damage if left standing for 48 hours.



Category 2 (Grey Water) refers to water that is not sewage, but does contain contaminants. This can include water damage that comes from washing machines, dishwashers, bathtubs, sinks, an overflowing plumbing fixture, or weather damage. It is important to wear protective gear if you attempt to clean it.



Category 3 (Black Water) is defined as water that is contaminated with pathogens or toxins, such as human waste. In your home, this can come from broken sewage pipes or toilets.

Flooding from a weather event that enters a building as a result of a storm or hurricane, can potentially carry contaminants that puts it in the category of blackwater.

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Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Anderson is strategically located to respond quickly to your water or flood damage event. When a major flooding event occurs, we can call upon our national network of 2020 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

Why Choose SERVPRO of Anderson?

fast response to water damage

We’re Faster to Any Size Disaster

We’re dedicated to responding immediately when you contact us. A fast response lessens the damage, limits further damage, and reduces cost.

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highly trained water damage restoration technicians

We’re Highly Trained Water Damage Specialists

We specialize in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end.

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fast water damage cleanup

We Use Advanced Drying Equipment and Techniques

Our advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. We finish the job with professional deodorization and sanitizing agents for your comfort and safety.

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Our Water Damage Restoration Process

Since every flood and water damage scenario is a little different, each one requires a unique solution tailored for the specific conditions. However, the overall water restoration process remains the same. The steps below detail our restoration process for the typical water-damaged property.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration