Water Damage Repair and Restoration

Often times after someone has experienced water damage in their home, they do not know what the next step is. An important part of knowing what to do next, is knowing what kind of water you are dealing with. Here are some helpful tips to look for when dealing with water damage in your home. The categories of water damage are defined by the Institute of International Cleaning and Restoration Certification (IICRC).



Category 1 (White Water) is caused by water that does not contain contaminates that pose a threat to your health, or clean water. It can come from things like a malfunctioning appliance, supply lines, and rainwater. Although category 1 home floods are safe to clean up yourself, it is important to know that clean water can quickly turn into category 2 water damage if left standing for 48 hours.



Category 2 (Grey Water) refers to water that is not sewage, but does contain contaminants. This can include water damage that comes from washing machines, dishwashers, bathtubs, sinks, an overflowing plumbing fixture, or weather damage. It is important to wear protective gear if you attempt to clean it.



Category 3 (Black Water) is defined as water that is contaminated with pathogens or toxins, such as human waste. In your home, this can come from broken sewage pipes or toilets.

Flooding from a weather event that enters a building as a result of a storm or hurricane, can potentially carry contaminants that puts it in the category of blackwater.

Have Water or Flood Damage?
Call Us Today – (864) 224-0285

Locally Owned Company with National Resources

SERVPRO of Anderson is locally owned and operated, so we are part of this community too. When you have a flooding or water emergency, we’re already nearby and ready to help. We take pride in being a part of the Anderson community and want to do our part in making it the best it can be.

We are proud to serve our local communities:

Why Choose SERVPRO of Anderson?

fast response to water damage

We’re Faster to Any Size Disaster

Immediate action is crucial when dealing with water damage. With over 2220 U.S. and Canadian Franchise locations, we are strategically positioned to be faster to any size water emergency, so Anderson residents can expect an immediate response, day or night.

Learn More

highly trained water damage restoration technicians

We’re Highly Trained Water Damage Specialists

We are water damage specialists who get started promptly to get your property dry and back to pre-water-damage condition. Using advanced water removal and drying equipment and scientific drying principles to get your property dried quickly, we document the drying process to validate your home or business is ready. Learn about our water damage training and certificates.

Learn More

fast water damage cleanup

We Use Advanced Drying Equipment and Techniques

Our advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. We finish the job with professional deodorization and sanitizing agents for your comfort and safety.

Learn More

Our Water Damage Restoration Process

Every water disaster is different, from the amount of water to the level of contamination of the water. Each scenario requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration